PADLR Support

PADLR is a free app for padel players on iPhone (iOS 18 or later). It gives you a skill level from 0 to 7 that moves with every competitive match you play. You can log and confirm results, set up or join open games, find players near you, climb leaderboards and earn badges. A feed shows results from the players you follow. PADLR does not book courts: you book and pay for the court with the venue.

Download PADLR from the App Store. Tap "Continue with Apple", "Continue with Google" or "Continue with email". A short setup then asks for your name, a username and your date of birth. Next it asks for your level: answer 4 questions, or pick "I know my level". Then you choose your country, city and, if you like, your club. Last, it helps you find friends. You must be 16 or older to use PADLR.

We send a verification email when you sign up. You can use the app straight away. Verify your address anyway: it protects your account, and friends who have your email or number can find you only after you verify it. Until then, a "Verify your email" banner shows at the top of the app. Tap "Resend" there, or go to Settings > Account > Sign-in & security > "Resend verification email". After you tap the link in the email, the banner goes when you next return to the app.

Open the Profile tab and tap the gear at the top. Every "Settings > ..." path on this page starts there.

Use the same method you signed up with. If you signed up with Apple or Google, tap that button, not "Continue with email". If you forgot your password, tap "Forgot password?" on the sign-in screen. We email you a reset link, which works for one hour. New passwords need at least 12 characters, and PADLR refuses passwords that have appeared in a data breach. If PADLR asks you to update, install the latest version from the App Store. If it says PADLR is having trouble, check your connection and try again in a minute. If none of this works, email us at rebellionlabsofficial@gmail.com.

Open the Matches tab, tap "New match", then "Log a match". You can also tap "Log a match" on the Feed. The form has three steps:

• Players: Choose singles or doubles, and competitive or friendly. Add your partner and opponents. Someone who isn't on PADLR can be added by name as a guest. In a competitive match you then share their claim link; the match is rated once every guest has joined through their link and an opponent has confirmed.
• Score: Enter the score set by set.
• Details: Add the date and time, the venue and any other details, then tap "Post match".

Competitive matches change ratings once they are confirmed. Friendly matches don't. The match appears in your history and the social feed once confirmed.

After you post a match, the other players get a notification asking them to confirm the score. In a competitive match, one of your opponents confirms the result, or it confirms itself after 48 hours. Your partner can't confirm for your team. In a friendly match, any other player can confirm. They tap "Confirm match" or "Dispute scores". The match shows a countdown until it confirms itself.

Until it is confirmed, the match does not count towards anyone's rating or stats. There is one exception: a match with no other registered player in it, such as a friendly against guests you added by name. No other account is affected, so that match is posted straight away.

Answer within 48 hours: if nobody answers, the match confirms itself. Open the match from your notifications and choose:

• Confirm match: The score is right
• Dispute scores: The score is wrong. In a competitive match, only the poster's opponents can dispute
• Remove me from this match: For a friendly match you didn't play in. This voids the match for everyone

If you weren't in a competitive match, tap the "..." menu on it and choose "Report" with the reason "Fake match or cheating", or email us. If the match has already confirmed, email us and we will look at it.

Tap "Dispute scores", enter the score as you remember it under "Propose correct scores", and tap "Submit dispute". The player who posted the match then taps "Review dispute". They can tap "Accept correction", which confirms the match with your score. Or they can tap "Reject, keep my result", which sends the match back for confirmation with a new 48 hours. A match can be disputed twice; after the second dispute the poster can only accept. If a dispute isn't settled within seven days, it ends and the match isn't rated. A disputed match doesn't change ratings until it is settled.

Yes, while it is still waiting for confirmation. Open the match and tap "Delete match". A confirmed or disputed match can't be deleted. You can't edit a posted result: delete it while it is pending and log it again.

PADLR holds a competitive match for review when the results look unusual. Examples: the same players log several matches against each other in one day, or one side wins nearly every time against the same opponents. The result is saved but doesn't change anyone's level until our review clears it. It stays off your followers' feeds meanwhile. You don't need to do anything. If it is still held after a few days, email us.

Open the Matches tab, tap "New match", then "Book a match". Pick singles or doubles and competitive or friendly, then the venue, date and time. Add any details you want: court type, duration, gender, price per player and a skill range. Choose "Public" so anyone can see and join, or "Private" so only people with your invite link can. Tap "Create match". The match shows under Upcoming in the Matches tab. Booking a match in PADLR doesn't reserve a court: book and pay for the court with the venue.

Open Discover and look under "Open games", or tap a game link a friend sent you. Open the game, tap "Join match", then "Confirm join". If your level is inside the game's skill range, you're in straight away. If it isn't, the host gets a request and decides. Games set to Male or Female only can't be joined by other players.

If you're the host, open the game and tap "Cancel or leave…". Choose "Cancel match for everyone", or "Leave and let the others play" to hand the game to another player. Everyone gets a notice. If you joined someone else's game, tap "Withdraw" any time before it starts. In a competitive game, cancelling or leaving within 24 hours of the start can count against your reliability (see below). A game that isn't full when it starts is cancelled automatically.

Yes. Open the game and tap "Add to calendar". PADLR adds it to your iPhone's Calendar with the venue, date and time.

Before the game starts, open it and tap "Manage booking", then "Edit booking". You can change the time, venue, format, players, teams and other details, then tap "Save changes". Players in the game are told about changes. After the game ends, any player in it can tap "Log result" and enter the score. The other side then confirms or disputes it, as with any logged match.

Any player in a competitive match can report a no-show: on a played match within 7 days of its confirmation, or on a booking for 7 days from its start. Friendly matches, and matches with fewer than three registered players, can't be reported.

Players in the match decide, not PADLR, unless the report is contested. A no-show counts only when players from both teams confirm it. The reported player is told at once and can accept or contest it with a short note that the other players see. A confirmation waits 24 hours after the report, unless the reported player accepts it. If the reported player contests and the others still confirm, the PADLR team reviews it and decides. A report nobody confirms within 72 hours lapses and costs nothing. Players see how many gave each answer, not who said what. You can report at most two players at once, and not a player the host added. A confirmed no-show on a played match voids the match and undoes its rating changes; on a booking it closes the booking.

A no-show counts against your reliability score. So does leaving a competitive game, or cancelling one you host, within 24 hours of the start when it then doesn't go ahead full. A late leave counts less than a no-show. The reliability score covers your last 90 days of competitive matches, or your last 10 competitive matches if you played fewer than 10 in that time, going back up to 12 months. Other players see it once it covers 10 matches, as a record such as "Turned up to 9 of 10 matches" with a short verdict such as "Very reliable". Until then they see "Not enough matches played yet". Your reliability score never limits which matches you can join.

Open the report from your notifications and tap "Contest", with a short note. The other players see your note, and if they still confirm it, the PADLR team decides. If the report was already confirmed and you think it is wrong, email us at rebellionlabsofficial@gmail.com with the match date and venue. We can check it and reverse it.

Open their profile and tap "Message", or tap Messages at the top of the Feed. You can message players you follow who follow you back, and players you have played a confirmed match with or share a game with. Each game you join has a group chat; open it with "Group chat" on the game. To start your own group of 3 to 25 people, tap "New group". You can mute a chat, leave a group, or press and hold your own message to delete it for everyone. A game's group chat is deleted once the game is more than 30 days old and nobody has written in it for 30 days.

Messages are private to the people in the chat. They are not shown anywhere else in the app. They are not end-to-end encrypted. We may read a message when we need to look into a report, obey the law or keep someone safe. Apart from that, we don't read them.

Block them. Open their profile, tap the "..." menu, choose "Block [name]" and confirm. They can't message you or see your profile, and you won't see their posts or comments. They aren't told. You also stop following each other, and if you are both in a game, one of you loses the place. You can manage blocked users under Settings > Privacy & safety > Blocked users.

Tap the "..." menu and choose "Report". You find it on every match post, booking, profile, comment and reply. You can also press and hold a comment or a chat message. To report a whole chat, open its "Details" screen and choose "Report".

Pick the reason that fits best, add a note if it helps, and tap "Send report". Please only report in good faith; coordinated reporting to silence someone is itself against our rules.

You pick one reason. Threats or violence. Harassment or bullying. Hate speech. Sexual or graphic content. Child safety. Illegal content. Fake match or cheating. Pretending to be someone else. Spam or scam. Something else. A note is optional.

If you pick "Illegal content", you also explain why you think it is illegal, and which law if you know. You then confirm that you believe in good faith that the information is accurate and complete. The app sends the report only when you have done both.

The app confirms that we got your report. The item disappears for you straight away. We don't tell the person you report who reported them. For a report of illegal content there is one exception: we may need to say who you are to identify the illegal content.

You can follow your report under Settings > Privacy & safety > Your reports. You get an update when it is decided. A report shows one of these lines:

• "We're looking at it." Nobody has decided yet.
• "We took action." We hid or removed the item, or acted on the account.
• "We looked at it and didn't find a problem." We left it as it was.
• "Nobody reviewed it in time, so we closed it." An automatic hide ended and nothing was removed.
• "It was deleted before we decided." There was nothing left to decide.
• "We closed this report." The case ended in another way.

Yes. PADLR can hide something before a person has looked at it. It does this:

• when enough separate, established players report a match post, comment or reply
• at once, when a report is about child safety or threats
• when our word filter matches it

An automatic hide is temporary. If no person confirms it within 72 hours, it ends and the item comes back. If a report was about child safety, threats or illegal content, the item stays hidden until a person decides. A person at PADLR reviews reports and can confirm a hide, lift it or remove the item.

When we hide or remove something you posted, or limit your account, we send you a notice. It says what we did, what it means and for how long. It says why: how many players reported it, that our word filter or photo check flagged it, or that a person decided and which rule applied. It says if the decision was automatic. It tells you how to appeal and until when.

You get a push notification and an email with a button. The button opens the notice. You can find your notices again. Go to Settings > Privacy & safety > Moderation notices.

On a hidden comment, reply, match post, chat message or profile photo, tap "See why" to open the notice. Other people can't see a hidden comment, reply or message.

The result stays in your history and in the ratings. Only the post is hidden: its caption, the names typed into it, its comments and its reactions are hidden everywhere.

PADLR has a word filter. When you type a name, username, bio, caption, comment, reply, or a group or club name, it checks the text in all 14 languages of the app. If the text has a word we don't allow, the app says so and doesn't save it. Change the text and try again.

The filter can be wrong. If you think it was, email us at rebellionlabsofficial@gmail.com with the text and where you typed it, and a person will read it.

Private chat messages are not filtered. If someone sends you a message that breaks our rules, press and hold the message and choose "Report".

Every new profile photo goes through an automatic check by an image-classification service before other people see it. While it runs, you see "We're checking your new photo." Your old photo stays in place meanwhile.

If the photo passes, it replaces the old one. Sometimes a person checks it first, and the app tells you it is waiting. If you see "Your new photo wasn't approved.", your new photo is not shown. Tap "See why" to read the notice, and appeal there if you think it is wrong.

Open the notice and tap "Appeal this decision". Write why you think it was a mistake, then tap "Send appeal". If you can't use the app, email us at rebellionlabsofficial@gmail.com instead.

• Appeals are free.
• You can appeal each decision once, within six months.
• A person reviews it, never an algorithm alone. We aim to decide within 14 days.
• The result and the reason appear in the notice, and we tell you by push notification and email.
• If you win, we restore the content where that is still possible.

The decision on an appeal is final inside PADLR. You can still take the matter to court. Nothing in our terms affects that right.

For context: Rebel Lion Labs is a micro enterprise. Article 19 of the EU Digital Services Act means most of Articles 20 to 28 do not apply to us. Larger platforms must follow them. We run the appeal process anyway because we think you should have one.

You stay signed in. You can read, block, report, leave a booking, confirm or dispute a score, appeal, export your data and delete your account. You can't post, comment, react, follow, message, join or create games, report or answer no-shows, add a club, or change your public profile.

A suspension lasts for a set time. A banner at the top of the app shows the end date. Tap the banner to read the reason and to appeal.

In general, repeated confirmed removals lead to a suspension for a set time. Then they lead to a permanent one. A confirmed serious breach can lead to suspension at once. An example is a breach of our rules on child safety or threats.

You can't sign in. We email the reason and how to appeal to the address on your account. To appeal, to get a copy of your data or to delete your account, reply to that email or write to rebellionlabsofficial@gmail.com. A person decides your appeal. You can appeal once, within six months.

If you have a PADLR Pro subscription, this decision does not cancel it. To stop further charges, cancel it in your Apple Account settings.

PADLR uses the Weng-Lin Bayesian algorithm (OpenSkill) to work out your level (your rating) on a scale of 0 to 7. Your level updates by itself after each confirmed competitive match. It takes into account:

• Opponent strength: Beating higher-rated players boosts your rating more
• Score margin: Winning 6-0, 6-1 counts more than 7-6, 7-5
• Team balance: In doubles, both partners' ratings are factored in
• Confidence: The ring around your level fills as you play. While it is low, each match moves your level more; once it is full, less

The rating system adjusts based on the expected outcome. Losing to a much lower-rated player costs more rating points than losing to a higher-rated player, because the system expected you to win. A win always raises your rating and a loss always lowers it. Similarly, a close score (7-6, 6-7, 7-5) will cost less than a blowout (1-6, 2-6).

No. Only competitive matches change ratings. Friendly matches are saved to your history and show in the feed. They do not change your rating or anyone else's.

The ring shows how sure PADLR is about your level. New players start with an empty ring. It fills as you play rated matches, and your level moves in smaller steps as it fills. The label beside it shows the stage: New, Settling, Established or Confident. Until you have played five rated matches, your level shows with a ≈, and rating badges and leaderboards wait. After about two months without a rated match, the ring falls. Your level doesn't change, but your first matches back move it faster. Tap your level to see this explained in the app.

When you sign up, you answer 4 questions about your game, or pick "I know my level" and choose it yourself, up to 5.0. That is only a starting point. It shows with a ≈ until you have played five rated matches, and it moves faster at first. After any rated match, open it and tap "Why did my level move?" to see what changed it.

PADLR checks every competitive result before it is rated. It holds a match for review when the pattern looks like cheating. For example, the same players log several matches against each other in one day. Or a player logs many matches in a day. Or one side wins nearly every time against the same opponents. A held match is saved, but it doesn't change anyone's level until our review clears it. Players who cheat again and again may have their accounts limited.

The Rankings tab shows player leaderboards across five scopes:

• Global: All PADLR players worldwide
• Country: Players in your country
• Friends: Only players you follow
• Local: Players in your area
• Club: Players at your home club (needs at least two ranked players)

You can switch between three views: Activity (matches played, for this month, the last 30 days or all time), Rating (your level) and Risers (most level gained this month). Use "Filters" to show All, Male or Female players; filters are free. You appear once you have played five rated competitive matches, and you stay on while you have played a rated match in the last 12 months. Private profiles aren't shown. Club and Local boards need your club and area set in your profile, and a club board needs at least two ranked players.

Leaderboards are rebuilt every hour. Once a match is confirmed, your new rating shows on the leaderboards after the next update.

PADLR gives you badges when you reach goals. There are 50 badges in five groups:

• Milestone: Matches played (e.g. Centurion for 100 matches)
• Rating: Levels you reach (e.g. Rising Star for reaching 3.0). Rating badges start after your first five rated matches
• Streak: Winning runs and close wins (e.g. Hot Streak for 5 wins in a row)
• Social: Being active in the community (e.g. Socialite for following 20 players)
• Discovery: Playing in new places (e.g. Tour de Padel for playing at 5 venues)

PADLR checks for new badges after each match and after social actions such as following. You'll see a celebration in the app when you unlock one. Silver badges and above also send you a push notification. You can see all your badges in the Badges tab on your profile. You can turn badge alerts off in Settings > Account > Notifications.

Each badge has one of four tiers (Bronze, Silver, Gold or Platinum), which reflects how hard it is to earn. Each badge also shows the percentage of players who hold it, refreshed daily.

Your feed shows match results from players you follow. It also shows badges they unlock and goals they reach. You can like posts and comments, comment and reply, and open match details or player profiles. Free accounts also see sponsored posts from Google.

Open Discover to see players near you; use the filters to set a rating range and distance. To find someone by name or username, search "Players, clubs or cities". Open a profile and tap "Follow". If the profile is private, they get a request first. During setup, and later from Settings, PADLR can check the email addresses and phone numbers in your contacts for friends already on PADLR. It finds only players who have turned on "Let friends who have my email or number find me". If you turn that switch on, PADLR keeps hashed copies of your contacts' addresses and numbers so it can tell you when one of them joins; turn it off and they are deleted. You can turn that switch on or off in Settings > Privacy & safety > Privacy.

From any player's profile or their card in the Discover tab, tap "Challenge". PADLR opens a new booking with that player already added, so you just pick a venue and time and tap "Create match".

Go to Settings > Privacy & safety > Privacy and turn on "Private profile". Only followers you approve can then see your matches, stats and activity. Private profiles are left off leaderboards. New followers send a request. You approve or decline it in Settings > Privacy & safety > Follow requests. If you make your profile public again, PADLR accepts every pending request.

To block, open the player's profile, tap the "..." menu, choose "Block [name]" and confirm. A blocked player can't message you or see your profile, and you won't see their posts or comments. They aren't told. You also stop following each other, and if you are both in a game, one of you loses the place. In a group chat, their messages are hidden from you, but everyone else still sees them.

To see your blocked list or to "Unblock" someone, go to Settings > Privacy & safety > Blocked users. An unblocked player can find your profile and message you again. If you block someone while you are offline, PADLR saves the block and sends it when you are back online.

To report someone, tap the "..." menu and choose "Report". You can read more under Reports, Moderation & Appeals.

Other players can see your rating and stats by default. To show them only to followers you approve, turn on Private Profile. It is in Settings > Privacy & safety > Privacy. Private profiles are also left off public leaderboards.

PADLR uses your location, while you use the app, to fill in your city and show players, clubs and open games near you. It stores it rounded to about 1 km, never your exact position. You can say no: Discover then lets you search for a city or club instead. To change it, go to your iPhone's Settings > PADLR > Location.

PADLR Pro is an optional subscription, monthly or yearly. Plans and prices are shown in the app, on the PADLR Pro screen. It adds:

• No ads
• Your full match history, with filters
• Advanced stats
• A longer rating chart: your last 50 matches or your full history, up to 500 rated matches
• Up to 20 match alerts for new open games (free accounts get one)
• Compare your record and form with another player
• A PRO badge beside your name on your profile, posts and comments. To hide it, turn off "Show PRO badge" in Settings > Subscription

Logging matches, your level, open games, messages, leaderboards, badges and the feed stay free.

Free accounts can see ads from Google, as sponsored posts in the feed. PADLR Pro has none.

After you finish signing up, PADLR asks for your ad consent. Where the law requires it, Google's consent form appears. To change what you agreed to, go to Settings > Privacy & safety > Privacy > Ad choices. That row appears only where the form applies.

To change tracking permission, go to Settings > Privacy & safety > Privacy > Tracking permission. It opens your iPhone's settings. PADLR does not ask accounts under 18 for tracking permission. The same goes for accounts with no date of birth. They see non-personalised ads.

Google's consent form and Apple's tracking prompt follow your iPhone's language, not the language you chose in PADLR.

Go to Settings > Subscription > "Restore purchases" (also on the PADLR Pro screen). This brings back an active plan on your Apple Account after you reinstall or change phones. If that plan is on another PADLR account, PADLR asks whether to move Pro to this one; the other account then loses Pro.

In PADLR, go to Settings > Subscription > "Manage subscription". Apple's subscription page opens. Tap "Cancel Subscription" there.

You can also cancel in your iPhone Settings > [Your Name] > Subscriptions > PADLR Pro. You keep Pro until the end of the period you have paid for.

For a refund on an in-app purchase, you need to ask Apple directly. Go to reportaproblem.apple.com and sign in with your Apple Account. Then find the PADLR charge and follow the steps.

If you signed up with email, go to Settings > Account > Sign-in & security > "Change password". Enter your current password and a new one of at least 12 characters. If you don't know your current password, tap "Forgot your current password?" and we email you a reset link. If you're signed out, tap "Forgot password?" on the sign-in screen. To change your email address, use "Change email" on the same screen; we send a link to the new address. If you signed in with Apple or Google, they manage your password.

Go to Settings > Data > "Export my data" and tap "Export". You may be asked to sign in again. PADLR builds a ZIP file with your data in a readable page and in JSON, plus your photos. You can open or share it straight away, and we email you a download link that works for 24 hours. Export is free and you can do it once every 30 days.

Go to Settings, scroll to the bottom and tap "Delete account", then "Delete my account". You may need to enter your password. Your account then has a 30-day grace period, and you leave the leaderboards. To keep your account, sign in during those 30 days and tap "Cancel deletion". After 30 days the deletion goes ahead and can't be undone. Deleting your account doesn't cancel PADLR Pro: cancel it first in your Apple Account settings, or it keeps renewing.

Some data is deleted outright: your profile, email, date of birth, photos, contact hashes, push tokens, follows, reactions and the messages you sent. Things you shared with others are made anonymous instead. That covers matches you played in and comments you wrote. Deleting them would wipe out other players' records too. Your name and photo are replaced with a "Deleted User" label, so they can't be traced back to you. We delete copies of text we hid and photos we kept. We keep records of reports, decisions and appeals for a limited time, without your name. An appeal you have not finished is withdrawn. Where the law requires it, for example for suspected child abuse, we keep more records and may share them with the authorities.

You can view your match history and profile in PADLR without a connection. Posting matches, social features and leaderboards need the internet. Changes you make offline sync when you reconnect.

The app comes in 14 languages. They are English, Arabic, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Polish, Portuguese (Portugal and Brazil), Spanish and Swedish. Go to Settings > Account > Language. Pick the one you want.

Go to Settings > Account > Notifications. Turn each type on or off: matches, social, messages, rating and badges, plus marketing emails. If notifications are off for PADLR in your iPhone's Settings, the screen says so and links there. To get a notification when a new open game fits what you want, tap "Create an alert" in Discover. Free accounts can keep one alert and PADLR Pro up to 20.

Please email us at rebellionlabsofficial@gmail.com. Put "Bug Report" in the subject line. Then tell us:

• What you were doing when the issue occurred
• What you thought would happen, and what happened instead
• Your device model and iOS version (found in Settings > General > About)
• Screenshots or screen recordings if possible

In the app, tap "Contact support" under Settings > Support. It opens an email with your app and iOS versions filled in.

We love hearing from players! Send your ideas to rebellionlabsofficial@gmail.com with "Feature Request" as the subject. We can't build every idea, but we read them all and use them to plan what comes next.