Welcome to PADLR. These Terms of Service ("Terms") govern your access to and use of the PADLR mobile application and related services (collectively, the "Service") provided by Rebel Lion Labs ("we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 16 years of age to use the Service. By using PADLR, you represent that you meet this age requirement. We check your age at sign-up using your date of birth and, where available, Apple's age-range signal, and may refuse or close an account where the age requirement is not met.
2. Your Account
You are responsible for maintaining the security of your account credentials. You must not share your login details with anyone. You are responsible for all activity that occurs under your account. If you suspect unauthorized access, contact us immediately at rebellionlabsofficial@gmail.com.
You agree to provide accurate and truthful information when creating your account and to keep your profile information up to date.
3. Acceptable Use
You agree to use the Service in a manner that is lawful, respectful, and consistent with these Terms. You must not:
- Submit false, fabricated, or deliberately inaccurate match results
- Log a match that names another player when that match did not take place as described
- Engage in match manipulation, win-trading, or any form of rating fraud
- Collude with other users to artificially inflate or deflate ratings
- Dispute a match result you know to be accurate
- Harass, bully, threaten, or intimidate other users, in the feed or in private messages
- Post content that is hateful, discriminatory, sexually explicit or graphic, or promotes violence
- Post, share or request content that sexualises anyone under 18, or use the Service to groom, exploit or endanger a child
- Post or transmit content that is illegal under the law of any country in which the Service is available
- Impersonate another person or misrepresent your identity
- Spam, scam, solicit, or send unsolicited commercial messages to other users
- Submit reports about other users in bad faith, or in coordination with others to suppress a user
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to other users' accounts or our systems
- Interfere with or disrupt the integrity or performance of the Service
4. Match Results and Ratings
PADLR provides an algorithmic skill rating system based on match results you and other users submit. You acknowledge and agree that:
- Ratings are calculated automatically and are not a guarantee of absolute playing ability
- A match that names registered players other than the person posting it does not count towards anyone's rating or statistics until it is confirmed. One of the opponents confirms a competitive result; in a friendly match, any other named player can
- If nobody responds within 48 hours, the match is confirmed automatically
- A friendly match that names no registered player other than the person posting it is confirmed immediately, because no other account is affected
- We reserve the right to reverse, adjust, or void match results and rating changes if manipulation or fraud is detected
- Our manipulation detection system may flag suspicious activity, which may result in rating adjustments or account restrictions
- We are not liable for any consequences arising from your displayed rating
If someone logs a match you did not agree to. On a friendly match that names you, you can tap Remove me, which voids the match for everyone. On a competitive match, you can dispute the score until it is confirmed or the 48-hour confirmation countdown ends; a match can be disputed at most twice. After that, contact us and we will review it manually.
While a match is disputed. The player who disputes enters the score as they remember it. The player who posted the match is told and can accept that score, which confirms the match, or keep theirs, which sends it back for confirmation. A disputed match does not count towards anyone's rating or statistics until it is resolved; if it is not resolved within seven days, it expires and is never rated.
Results we change. If our automated checks flag a match as possible manipulation, the match is held for review. It is not rated or posted to followers' feeds until a person clears it. You can contact us about a held match at any time; if you think a match was flagged wrongly, a person will review it. If we ourselves reverse, adjust or void a match result or rating change, we treat that as a decision about your content: you are told under section 10 and can appeal under section 11.
5. Bookings, Attendance and Reliability
The Service lets you create and join scheduled matches. When you join a booking, other players rely on you to attend.
A booking in PADLR schedules a match between players; it does not reserve a court. You arrange and pay for the court with the venue yourself, and PADLR does not take or pass on payments for courts. If the organiser set a skill range and your rating is inside it, you join straight away; otherwise you send a join request, which the organiser can accept or decline. The organiser sees your name and photo and can look at your public profile, including your rating and, once you have played 10 competitive matches, your reliability score. The organiser can cancel a booking, and a booking that is not full when it is due to start is cancelled automatically; everyone who joined is told. You can withdraw from a booking before it starts.
- If you do not attend a competitive match you joined, another participant can report you as a no-show: on a played match within 7 days of its confirmation, or on a booking for 7 days from its start. Friendly matches and matches with fewer than three registered players cannot be reported
- You are told of a report at once, and you can accept it or contest it with a short note that the other players see
- A no-show is confirmed when players from both teams say so, 24 hours after the report or sooner if you accept it. One player cannot confirm it alone, and your own acceptance counts only for your team. If you contest it, a person on the PADLR team decides. A report nobody confirms within 72 hours lapses and costs you nothing
- A confirmed no-show on a played match voids the match and undoes its rating change; on a booking it closes the booking. It is recorded as a reliability score on your profile
- Leaving a competitive match within 24 hours of its start, and more heavily within 1 hour, counts against your reliability score only if the match then does not go ahead full; a host who cancels within 24 hours with other players seated is counted
- The reliability score covers your last 90 days of competitive matches, or your last 10 competitive matches if you played fewer than 10 in that time, going back up to 12 months. Other players see it once it covers 10 matches, as a record such as "Turned up to 9 of 10 matches" with a short verdict such as "Very reliable". Until then they see "Not enough matches played yet". It does not restrict which matches you can join
Reliability decisions reached this way are automated. Players see how many have answered a report, not who answered which way. You may ask us to review any reliability decision that materially affects you; if you think a report or an entry is a mistake, contact us at rebellionlabsofficial@gmail.com.
6. Messaging
The Service includes direct and group messaging between players. Messages are not end-to-end encrypted. We do not routinely monitor the content of private messages, but we may access, retain, and act on message content where necessary to investigate a report, comply with a legal obligation, or protect the safety of users. The word filter does not check private chat messages. If a message breaks the rules, report it or block the sender.
You can send direct messages to players who follow you back and to anyone you've played or booked a match with. When you join a booking, you are added to its group chat, where the other players see your display name and photo. You can also start your own group chats of 3 to 25 people.
The rules in section 3 apply to messages exactly as they apply to public content. You can block any user, which immediately prevents further contact.
A person you block cannot message you or see your profile, and you no longer see their posts or comments. They are not told that you blocked them. Blocking also removes any follow between you. You can review and undo blocks in Settings > Privacy & safety > Blocked users.
7. User Content
You may post match results, comments, reactions, messages, profile information, and other content ("User Content") through the Service. You retain ownership of your User Content, but grant us a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, and distribute your User Content solely for the purpose of operating and improving the Service.
You are solely responsible for your User Content. We do not endorse any User Content and are not liable for any content posted by users. We may remove User Content that violates these Terms, subject to the notice and appeal rights described in sections 9 to 12.
8. Community Guidelines
PADLR is a community built on sportsmanship and fair play. We expect all users to:
- Report match results honestly and accurately
- Only log matches that actually took place, with the players who actually played
- Turn up to matches you have committed to
- Treat other players with respect, both on and off the court
- Resolve disputes through the in-app dispute system rather than harassment
- Respect other users' privacy settings and boundaries
- Use the blocking and reporting features responsibly and in good faith
Violations of these guidelines may result in content removal, temporary suspension, or permanent account termination.
Section 19 explains how we find accounts that may break these guidelines and what we do about it.
9. Reporting Content (Notice and Action)
Any user can report content in the App that they believe breaches these Terms or is illegal. Reporting is available on every match post, booking, comment, reply, chat message, chat and profile. Use Report in the menu, or press and hold a comment or message.
When you report something, you choose the reason that fits best: threats or violence, harassment or bullying, hate speech, sexual or graphic content, child safety, illegal content, fake matches or cheating, pretending to be someone else, spam or scam, or something else. If you report content as illegal, you must explain why you believe it is illegal and confirm that you are making the report in good faith. If you can, say which law it breaks.
After you report something, the App confirms it on screen and hides the item from you straight away. You can see your report under Settings > Privacy & safety > Your reports, and we tell you when it is decided. We do not tell the person you reported who you are, unless that is needed to identify illegal content.
When you submit a report, you are asked to identify the content and give a reason. We ask that you report in good faith and describe the problem accurately. Reports submitted in bad faith, or in coordination with other accounts to suppress a user, are themselves a breach of these Terms.
You do not need an account to report illegal content. Email us at rebellionlabsofficial@gmail.com with a link to the content or a description precise enough for us to find it, an explanation of why you believe it is illegal, your name and email address, and a statement that you believe in good faith that your report is accurate and complete. You do not have to give your name or email address if your report concerns child sexual abuse material.
We assess reports and may remove or hide content, restrict an account, or take no action.
Content can be hidden automatically, before any person reviews it. This happens when enough separate established players report it, at once when a report is about child safety or threats, or when our word filter matches it. We do not publish how many reports it takes.
An automatic hide is provisional. If no person confirms it within 72 hours, it is lifted. The exception is content reported for child safety, threats or illegal content: it stays hidden until a person decides.
A hidden comment or reply is not shown to anyone else. A message is only removed after a person reviews the report. A hidden match post loses its caption, typed names, comments and reactions everywhere. The result itself stays in players' histories and ratings.
Our word filter refuses offensive words when you type names, handles, bios, captions, comments, replies, guest names, venue names, no-show notes, and group and club names. It does not check private chat messages. If a message breaks the rules, report it or block the sender.
We remove child sexual abuse material and report it to the competent authorities. Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to someone's life or safety has taken place, is taking place or is likely to take place, we promptly inform the law enforcement or judicial authorities concerned, as Article 18 of the Digital Services Act requires.
This section implements Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act).
10. Statement of Reasons
If we remove, hide, or restrict access to content you posted, or restrict your account, we send you a notice automatically, in the App, by push notification and by email. It tells you:
- What content or account was affected, what we did, what that means for you and for how long
- The specific rule or legal ground we relied on
- The facts and circumstances we relied on in reaching the decision, such as how many reports and their categories, the word filter, the photo check or a person's decision
- Whether the decision was made by automated means
- How to appeal, and the deadline for doing so
Your notices stay in the App under Settings > Privacy & safety > Moderation notices.
This also applies when we reduce how visible your content is, and when we reverse or void a match result under section 4. You are notified no later than the moment the restriction takes effect. As well as appealing under section 11, you can take any decision to court.
This section implements Article 17 of the Digital Services Act.
11. Appeals
If we act on your content or your account, you can appeal the decision free of charge, in the App from the notice or by emailing us at rebellionlabsofficial@gmail.com. We offer this as a matter of policy.
- You can appeal each decision once, within six months (183 days) of the decision.
- Every appeal is decided by a person. No appeal is decided by an algorithm alone.
- We aim to decide every appeal within 14 days of receiving it. This is an aim, not a promise.
- If we uphold your appeal, we restore the content where that is still possible, or reverse the restriction without delay.
- You will be told the outcome and the reasons for it.
Courts. Our decision on an appeal is final inside PADLR. Nothing in this section affects your right to bring proceedings before a court at any time, or to contact your national consumer protection authority.
Rebel Lion Labs is a micro enterprise within the meaning of Recommendation 2003/361/EC and is therefore excluded, under Article 19 of the Digital Services Act, from the obligations in Articles 20 to 28 of that Regulation. The appeal process described above is provided voluntarily and goes beyond what is required of us. If we ever cease to qualify for that exclusion, those Articles will apply to us and we will update these Terms accordingly.
12. Moderation Statistics
We compile aggregate statistics about our content moderation: the number of reports received, the actions taken, the use of automated tools, and the outcome of appeals. These statistics contain no personal data.
We compile these each quarter and intend to publish them on our website voluntarily. As a micro enterprise we are not subject to the transparency reporting obligations in Article 24 of the Digital Services Act, other than the duty in Article 24(3) to report our average monthly active recipient numbers to the relevant authority on request, which we will comply with.
13. Subscriptions and Payments
The Service offers a free tier and an optional paid subscription ("PADLR Pro"). All subscriptions are processed by Apple through the App Store and are subject to the Apple Media Services Terms and Conditions. Subscription terms, pricing, and renewal details are displayed at the point of purchase.
PADLR Pro removes advertising from the App and adds further features. The paywall in the App lists them before you buy.
If the paywall offers a free trial or an introductory price, it shows the length and the price that follows. Unless you cancel at least 24 hours before the offer ends, the subscription renews at the full price. A PADLR Pro subscription belongs to the Apple Account that bought it. You can move it to another PADLR account signed in on that Apple Account, and the first account then loses Pro.
We reserve the right to change subscription pricing. Existing subscribers will be notified of price changes in advance and may cancel before the new price takes effect.
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase within 14 days. Because purchases are processed by Apple, refund requests are handled by Apple under their terms.
14. Advertising
Free accounts see advertising in the App, served by Google AdMob. PADLR Pro accounts see no ads, and the App does not ask them for ad consent. For free accounts, we ask for your ad consent after you finish signing up. Where the law requires it, Google's consent form is shown. The App shows Apple's App Tracking Transparency prompt only to adults, and only once consent allows it. Whether the ads you see are personalised depends on those choices. Accounts we know to be under 18, and accounts with no date of birth, get non-personalised, Teen-rated ads, and the App does not ask them for tracking permission. You can change your ad choices at any time in Settings > Privacy & safety > Privacy > Ad choices, which appears where Google's consent form applies. You can change your tracking permission in your iPhone's Settings. See our Privacy Policy for detail.
15. Privacy
Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and protect your personal data. By using the Service, you agree to our data practices as described in the Privacy Policy.
16. Intellectual Property
The Service and its original content (excluding User Content), features, functionality, design, and branding are owned by Rebel Lion Labs and are protected by international copyright, trademark, and other intellectual property laws. The PADLR name, logo, and associated branding are trademarks of Rebel Lion Labs. You may not use our trademarks without prior written permission.
17. Third-Party Services
The Service integrates with third-party services including Apple Sign In, Google Sign In, Firebase, Google Cloud Vision, RevenueCat, Resend, and AdMob. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.
Club and venue information shown in the App is compiled from public sources and may be incomplete or out of date. We do not operate any club and are not responsible for court availability, pricing, or bookings made directly with a venue.
18. Contact Matching
The App offers an optional "Find friends" feature that matches you with players from your contacts who also use PADLR. If you choose to use this feature, your contacts' email addresses are hashed on your device using an irreversible cryptographic function before any data is transmitted. We never see, store, or access your raw contact information. By using this feature, you confirm that you have the right to share your contacts for this purpose and that you will not use the feature to contact others for unsolicited commercial purposes.
19. Account Suspension and Termination
We may suspend or terminate your account if we reasonably believe you have violated these Terms. Grounds for termination include, but are not limited to:
- Match manipulation or rating fraud
- Repeatedly logging matches naming players who did not play
- Abusive, threatening, or harassing behaviour towards other users
- Repeated or severe violations of community guidelines
- Posting prohibited or illegal content
- Creating multiple accounts to circumvent restrictions
Except where we are legally prevented from doing so, or where the account is being used for manifestly illegal activity, we will tell you what we have done and why, and you may appeal under section 11.
We have three measures for accounts. A warning tells you that you broke a rule, and nothing is restricted. A suspension for a set time restricts your account for the days we state. A permanent suspension disables sign-in.
While your account is suspended for a set time, you stay signed in. You can read, block, report, leave a booking, confirm or dispute a score, appeal, export your data and delete your account. You cannot post, comment, react, follow, message, join or create bookings and chats, or change your public profile.
If your account is permanently suspended, we email you the reason and how to appeal. You appeal, ask for a copy of your data, or ask us to delete your account by replying to that email.
How we review accounts. We use automated checks to find accounts that need a closer look. A check never restricts your account. It puts the account in a queue. A person at PADLR reads the evidence and decides. The checks look for these kinds of conduct:
- Content removed for breaking the rules, more than once
- Reports about you from many people
- Harassment of one person
- Attendance problems: no-shows, leaving a match late, and hosts who cancel
- Results you leave unanswered
- Disputes
- Many of your items hidden in one day after reports
- False no-show reports
- Rating manipulation: held matches, one-sided pairs, losing on purpose, new accounts that beat their level, and groups who play only each other
- Results you disown
- Results you posted that other players say they did not play
- Blocks by many people
- A burst of activity on a new account
- Messages to many people who do not follow you
- Pretending to be someone else
- Coming back on a new account after a ban
- Misuse of the report tools
We do not publish the numbers that trigger a check. Anyone could then work around them.
If a person at PADLR acts, we tell you. The message names the conduct, with dates and items. It says we found it automatically and that a person decided. It says how to appeal. You can appeal every warning and suspension under section 11, and a different person reviews the appeal.
Misuse of the service. We apply these steps, in this order:
- A warning
- A suspension for 7 days
- A permanent suspension
The most serious content skips these steps. That means threats and child sexual abuse material. We can suspend or ban at once. We also report it to the authorities where the law says we must.
The same steps apply if you often send reports that are plainly unfounded. A report made in good faith is never misuse, even if we do not uphold it.
We look at each case on its facts: how often it happened and how serious it was.
You may delete your account at any time from Settings within the App. Account deletion is subject to a 30-day grace period, after which your data is removed or anonymised as described in our Privacy Policy.
Deleting your account, or a suspension or ban, does not cancel a PADLR Pro subscription. Apple bills it, so cancel it in your Apple Account settings, or it keeps renewing.
20. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.
We do not guarantee the accuracy of user-submitted match results or ratings. The Service is a tool to assist in tracking padel performance and is not a substitute for official tournament rankings.
Nothing in these Terms excludes or limits any right you have as a consumer that cannot be excluded or limited under the law of your country of residence.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Rebel Lion Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, revenue, or goodwill, arising out of or related to your use of or inability to use the Service, whether based on warranty, contract, tort, or any other legal theory.
Our total aggregate liability for all claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or EUR 100, whichever is greater.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited under applicable law.
22. Indemnification
You agree to indemnify and hold harmless Rebel Lion Labs and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms. This does not apply where you are acting as a consumer.
23. Complaints and Consumer Dispute Resolution
If you have a complaint about the Service, please contact us first at rebellionlabsofficial@gmail.com so we can try to resolve it. Complaints about content moderation decisions are handled under section 11, not this section.
If we cannot resolve your complaint, and you are a consumer in the European Union, you may be entitled to refer the dispute to an alternative dispute resolution body in your country. Your national European Consumer Centre can tell you which bodies are available to you and how to contact them.
Either party may pursue formal proceedings if the dispute cannot be resolved.
24. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes through the App or by email, and where the change is significant we will give you reasonable notice before it takes effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the Service and delete your account.
25. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. Any legal proceedings shall be brought in the courts of Ireland, except where mandatory consumer protection laws entitle you to bring proceedings in the country in which you live.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
27. Entire Agreement
These Terms, together with our Privacy Policy and End User License Agreement, constitute the entire agreement between you and Rebel Lion Labs regarding the Service.
28. Contact
If you have any questions about these Terms, please contact us:
Rebel Lion Labs
Dublin, Ireland
Email: rebellionlabsofficial@gmail.com
Digital Services Act contact point. The email address above is our single point of contact under Articles 11 and 12 of the Digital Services Act, for users and for the authorities of EU Member States, the European Commission and the European Board for Digital Services. You can write to us in English.